Frequently Asked Questions
Q: Can counselling help me?
A: Counselling can help if you are prepared to commit yourself to exploring whatever is troubling you openly with your counsellor.
Q: How long will it take?
A: Each person responds differently in the therapeutic process. However, we generally suggest an initial assessment followed by six sessions. During this time your counsellor will form a realistic idea of the number of sessions that might be right for you and this will be discussed with you.
Q: Will anyone know I am seeing a counsellor?
A: We observe complete confidentiality. However, should we ever feel that your doctor or any other specialist professional should become involved we would discuss this with you. To view our GDPR policy, please click here.
Our inbox is checked twice weekly. Please be aware that we operate with a waiting list and we are not a crisis service. If you need urgent help, please go to A and E, contact your GP, or click here to contact Samaritans.
Email: [email protected]
We will always try to reply to your email as soon as possible.
Telephone: 0207 281 6699
This will connect you to an answer phone where you can leave a message. Your call will be treated confidentially and we will phone back and speak to you personally as soon as possible.
When leaving a message, please include the following information:
* Your name
* Contact number, where a message for you can be left
* Best time of day to contact you
* An indication of when you could attend sessions (daytime or evening, Mon-Fri)
Please also let us know if you have a preference for a male or female counsellor.